Return & Refund Policy
Last updated: [date]. This page explains how returns, exchanges, and refunds work for orders placed through our website.
Return window
You may request a return within [X days — e.g. 30 days] of delivery. For hygiene reasons, [state whether opened skincare/haircare items are eligible — e.g. "opened products cannot be returned unless defective"].
How to start a return
Email nl605203@gmail.com with your order number and reason for return. We'll confirm eligibility and next steps.
Damaged or incorrect products
If your order arrives damaged or incorrect, contact us within [X days] with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.
Refund process
Once a return is received and inspected, refunds are issued to your original payment method within [X business days]. You'll receive an email confirmation once processed.
Exchanges
[State exchange policy — e.g. "We currently do not offer direct exchanges; please return the original item for a refund and place a new order."]
Non-returnable items
Final sale, promotional, or clearance items [state if applicable] are not eligible for return.